Rules
REGULATIONS OF USING SERVICES OFFERED BY 4LOGIS.PL
CHAPTER 1. GENERAL PROVISIONS
1.Regulations define the rules and conditions of performing services for the Contractor by the company Money Save Polska Sp. z o.o. with its headquarters in Łomianki ul. Przełajowa 7, NIP: 1181996830
2.Money Save Polska Sp. Z o.o. is the owner of the transaction portal www.4logis.pl as well as all copyright and other rights related to the name 4logis.
3.Each order for the service is synonymous with the acceptance of rules included in these regulations.
CHAPTER 2. DEFINITIONS
1.Contractor – Money Save Polska Sp. z o.o.
2.Ordering party – customer, physical or legal person, or organizational unit without a legal entity.
3.Carrier – specialized independent delivery company.
4.Delivery – envelopes, parcels and other packets prepared by Ordering Party to be received by the courier according to the packing rules defined in the Regulations.
5.Packet – Packet sent to the Recipient on the base of one delivery note. One packet may consist of many parcels.
6.Multi-pack delivery – delivery consisting of many packets sent to one Recipient. The number of packets in such a delivery must be the same as the number of delivery notes.
7.Document pack (DOX) – pack with the weight from 50 to 500g, packed in an envelope.
8.Collection Order Delivery (COD) – delivery in case of which the condition for its receipt is to make payment of a given sum in PLN indicated by the Sender in the delivery note.
9.Dimensional packet - in case when dimensional packet weight, calculated according to the formula below, exceeds the real weight, the price is calculated as it were for dimensional packet (calculated for packets with the volume above 0,25m3 i.e. 250 000 cm3).
Dimensional packet weight = height (cm) x length (cm) x width (cm) / 6000.
10.Actual weight – Weight of the parcel not exceeding the volume of 0,25m3, written on a delivery note,
11.Packet Transfer Protocol - document printed from trans action system of 4logis.pl, on which Courier confirms to the Ordering party the receipt of a packet,
12.Delivery note – document printed by the Transaction system 4logis.pl on the basis of which the Carrier performs the order for delivery to the Recipient. Delivery note confirms the conclusion of a contract for Courier service between the Ordering Party and Contractor and Carrier. Customer is obliged to print the note mentioned above and transferring it to the Courier who receives the packet.
13.Transaction system – webpage on which one can order delivery services, management of deliveries and payments for services as well as contacts of an Ordering party, available at www. 4logis.pl
14.Configuration of Packet – specialized software that serves to leave in the Transaction System the data concerning the content, weight, dimensions and the value of the Packet, as well addressing data. On the base of the mentioned data Transaction System calculates the service cost.
15.Pre-Paid Balance – account on 4logis.pl supplied by an Ordering party with a certain amount in PLN in order to use this money for further payment for the services.
CHAPTER 3. REGISTRATION OF THE ORDERING PARTY AND THE ORDER FOR SERVICES
1.The Ordering party via Transaction System commits himself to make available to Contractor delivery services performed by Carrier. Contractor charges for his services a given fee determined in the price list.
2.Contractor commits himself to save the data left by the Ordering party, personal data in particular, in accordance with safety standards, and to use them only in order to perform properly ordered services or to transfer information on these services, and for marketing purposes.
3.Ordering party agrees that the data s/he left can be used by Contractor to perform properly ordered services or to transfer information on these services, and for marketing purposes.
4.The condition on which the service can be performed by Contractor for the Ordering party is completing the data In Service Configuration and ma king the payment for its fulfilment.
5.Charge for deliveries and other services related to it is determined according to the present pricelist of the portal 4logis (here link to the price list)
6.Making use of the services offered by Contractor is possible only via Transaction System after prior registration.
7.Contractor has the right to delete or block the account of a registered Customer without giving any reason.
8.Any services ordered by means of using the User’s name and password (necessary for all services described In Transaction System) are regarded as ordered by the Ordering party.
9.In order for Contractor to perform the service properly, the Ordering party commits himself to leave in the Delivery Configuration proper data of the Recipient.
10.Ordering party is obliged to leave the data in the Delivery Configuration in a reliable way in accordance with the present facts, and to protect it with care so that its content cannot be damaged as well as the other packet from the transport.
11.Ordering party is obliged to transfer the packet to Carrier in such a condition that its undamaged transport is possible.
12.Packets that require to be packed because of their properties or content must be packed by Ordering party. Packing should among others:
a) be closed and protected with a reliable carefully e.g. with a self-adhesive tape, seals or sealing wax,
b) be properly enduring,
c) be impossible to get inside without leaving visible traces,
d) be marked if their properties or content require it, e.g.: „Handle with care! Glass”, „Top/bottom”, „Do not overturn”, etc. Mentioned marking may have the form of inscription on the packet or be printed from Transaction System and labeled to the packet.
13.Packing and safety provisions are included in its weight.
14.In case when the subject of the service is extremely precious Ordering party is obliged to write its value (for each piece separately or for the one packet) in Service Configuration, taking into account that particularly precious packet is any packet worth more than 5000 PLN. If Ordering party doesn’t declare the packet as precious in a way determined above it shall be understood that the worth of such a packet doesn’t exceed the amount of 5000 PLN.
15.Before the packet is approved for transport Carrier has the right to demand its opening in order to check whether the content complies with declaration written in delivery note, and, particularly, whether the declared value complies with the real value, whether the packet isn’t excluded from transfer services or in order to check how it is protected inside.
16.Carrier may refuse performing the service after the contract had been entered if:
a) packet contains dangerous things or things that may be harmful to people or their property, in particular: flammable, explosive or radioactive materials, caustic or malodorous substances, weapons and ammunition,
b) packet contains drugs or medicaments or haloperidol, excluding those sent for scientific or medical purposes by the institutions legally entitled to send such things,
c) packet contains alive plants or animals,
d) packet contains the corpse, human or animals remains,
e) packet has in its outer packing or in a visible part of content inscriptions or figures that violate the Law,
f) packet that because of its properties makes it impossible to perform the service by means of accessible transport means and equipment,
g) packet contains masterpieces, antiques, precious stones or metals in any form, foreign currency, transferable securities, certificates or any other transferable papers,
h) packet that cannot be transported because of general regulations of law legal provisions,
i) packet is packed in such a way that it may stain or damaged in another way the remaining packets,
j) because of postal regulations the transport of packets is prohibited or if the regulations assume exclusivity of specific services for a public operator (i.e. Journal of Laws from 2008, No. 189, pos. 1159).
17.In case the Ordering party doesn’t obey the regulations of point 14 he will pay the fine which is 10 times higher than the amount due to Contractor by way of delivery service. Contractor, in such a situation, has the right to deduct this amount from Pre-Paid Balance of Ordering party, or, if there is no financial means on this account Contractor has the right to issue the demand for payment.
18.Settlement of the fine mentioned in point 15 doesn’t deprive Contractor of the right to claim for compensation that exceeds the value of the fine, on general terms.
19.Carrier has the right to withdraw from performing the service in case when:
a) performing the service is impossible because of „force majeure” or other disaster,
b) improper protection of the packet by the Ordering party,
c) there is a justified suspection if the declaration of the content or weight isn’t in accordance with the real conditions.
20.Ordering party accepts that Contractor and Carrier in the circumstances justifying the presumption of acting against the Regulations or the act inconsistent with legal order promptly notifies suitable services and keeps safely the packet until these services take it.
21.In case Carrier refuses to take packet from Contractor because of the reasons mentioned in points 14, 17 and 18 of chapter 2 of these regulations Ordering party will not claim to reimburse charged fee.
22.Ordering party can put an order in Packet Configuration 7 days a week for the whole day. Orders for delivery received by Contractor after 1 p.m. will be realized the next working day.
23.Delivery on Saturday or Sunday is possible only in case it is ordered for delivery on preceding Friday.
24.Receipt of packet from Ordering party takes place on the basis of a clearly printed delivery note, available after configuration of delivery in Transaction System. The confirmation of receipt of packet is Packet Transfer Protocol signed by Carrier.
25.Contractor isn’t responsible for non-fulfilment or improper fulfilment transport service if Carrier cannot be blamed for this, and particularly if:
a) packet has been wrongly addressed (e.g. error in the surname, name of the company, street name or number, name of town/city),
b) sender has changed his address or headquarters - in case of the company,
c) real content of the packet is different from the content declared at sending,
d) weight of the packet is different from the weight declared at sending,
e) recipient refuses to fulfill the conditions of packet delivery (e.g. refuses to pay in case of collection order delivery).
f) circumstances defined in point 14 occur
g) “force majeure” occurs, e.g. difficult weather conditions (low temperatures, fog, high snowfall, sleet etc. ), strikes, flood, earthquake, fire, etc.
26.The service is regarded as unfulfilled in case when:
a) circumstances defined in point 14 occur,
b) packet is lost because of the Carrier’s fault in the course of performing the service,
c) packet cannot be delivered to the Recipient or returned to the Ordering party because of lack or erroneous address of the Ordering party
27.In case there is delay in delivery Recipient must acknowledge this fact on delivery note in the presence of Carrier’s representative. It is necessary to give the date and time of delivery as well the reason for delay (given by Carrier’s representative). In case of evidenced refusal of packet receipt by the Recipient the packet is returned to the Ordering party at his cost.
28.Packet that hasn’t reached its destination indicated in delivery note within 30 days from the expected time of performing the service is regarded as lost.
29.Claim resulting from improper performance of the service expires if the packet has been received without complaints.
30.Ordering party is obliged to keep Packet Transfer Protocol and show its original in case of complaint.
31.In case of multi-pack deliveries Ordering party is obliged to print a separate delivery note for each packet and mark the packets if their properties or content require it, e.g.: „Handle with care! Glass”, „Top/bottom”, „Do not overturn”, etc. Mentioned marking may have the form of inscription on the packet or be printed from Transaction System and labeled to the packet.
32.In case of Collection Order Deliveries (COD) Contractor pays back the money collected from Recipient within 14 days.
CHAPTER 4. COMPLAINTS
1.Contractor doesn’t bear responsibility for non-fulfilment or improper fulfilment of transport service if either Contractor or Carrier cannot be blamed, in particular if:
a) packet has been wrongly addressed (e.g. error in the surname, name of the company, street name or number, name of town/city),
b) sender has changed his address or headquarters - in case of the company,
c) real content of the packet is different from the content declared at sending,
d) weight of the packet is different from the weight declared at sending,
e) recipient refuses to fulfill the conditions of packet delivery (e.g. refuses to pay in case of collection order delivery).
f) circumstances defined in Chapter 3, points 14, 17 and 18 occur
g) “force majeure” happens, e.g. difficult weather conditions (low temperatures, fog, high snowfall, sleet etc. ), strikes, flood, earthquake, fire, etc.
2.Service will be regarded as unfulfilled in case when:
a) circumstances defined in Chapter 3, points 14, 17 and 18 occur
b) packet is lost because of the Carrier’s fault in the course of performing the service,
c) packet cannot be delivered to the Recipient or returned to the Ordering party because of lack or erroneous address of the Ordering party,
d) packet hasn’t been paid for or has been paid in a smaller amount than due and the Ordering party or the Recipient refuses to pay the difference in fee.
3.In case of delay in packet delivery the Recipient must state this fact on a delivery note in the presence of Carrier’s representative. It is necessary to give the date and time of delivery as well the reason for delay (given by Carrier’s representative). In case of evidenced refusal of packet receipt by the Recipient the packet is returned to the Ordering party at his cost. Due amount will be written-off his PrePaid account of the Ordering party if possible or demand note will be sent to the Ordering party.
4.Packet that hasn’t reached its destination indicated in delivery note within 30 days from the expected time of performing the service is regarded as lost.
5.Claim resulting from improper performance of the service expires if the packet has been received without complaints.
6.Any complaints related to: non-fulfilment of the service, delay, getting lost, damage, defect of the packet are accepted by Carrier by means of the Ordering party in the form of e-mail letter to the address reklamacje@4logis.pl
7.Subjects entitled to report the claims are:
a) Ordering party,
b) Recipient in case when the Ordering party resigns from his law to lay claims,
c) Recipient who has the right to dispose of the packet and being a consumer at the same time.
Called then Complaint party.
8.Any complaints referring to the reported defect or damage, including these connected with delay in delivery, shall be reported in the form of an e-mail letter to the address reklamacje@4logis.pl within 7 (seven) days from the date of packet receipt, and in case of non-fulfilment of the service , starting from the day mentioned in Chapter 4 point 4
9.Complaint party is obliged to deliver any documents necessary for rearguing a case within 7 days from the date of sending by Ordering party the call to send them.
10.The right for asserting one’s claims resulting from complaints is suspended until Ordering party settles all his liabilities, charges, costs and other expenditures born by Contractor with preserving the conditions mentioned in point 9 above.
11.Complaints reported after the time mentioned in point 9 above, complaints that are imprecise or incomplete, completed after the required time or laid by the person unauthorized are regarded as not filed.
12.Complaint report shall contain:
a) name or name and surname and the address of Complaint party,
b) title of complaint,
c) documented right to assert one’s claims in the reported amount: invoice for the subject of damage (refers also to particularly precious deliveries) or calculation of the costs of its production/generation prepared by head accountant or persons entitled to represent – in case of producers or the invoice for repair or detailed repair cost estimate if such repair had been effected,
d) confirmation of sending the packet (Packet Transfer Protocol),
e) documented amount of claim,
f) proofs of paying all fees and charges,
g) list of enclosed documents,
h) copy of protocol written on request and in the presence of Ordering party or Recipient by the representative of Carrier In case of complaint concerning the defect Or damage to the packet,
i) signature of Complaint party,
j) document of authorization in case complaint is laid by the representative of Complaint party.
13.After the complaint has been adjusted by the insurer of the Carrier the Contractor, Carrier or its insurer, within 40 days from receiving full documentation of complaint notifies in writing the Complaint party whether the complaint had been admitted, partly admitted or rejected. In any of these cases the notification includes:
a) defining the method of admitting complaint, possible compensation, as well as the time and method of payment,
b) substantation of the method of settlement of complaint, in case the complaint is rejected totally or partially.
14.Ordering party has no right to deduct due amount from present, past or future liabilities against Contractor.
15.Complaint proceedings are regarded as exhausted in case the complaint is rejected by Carrier or Insurer, or due amount isn’t reimbursed within 3 months from the date when the complete request for complaint has been filed.
16.Civil law disagreement between Ordering party or Recipient and Carrier terminated amicably in the course of mediation proceedings.
17.Mediation proceeding is conducted by the President of UKE in a mood defined in article 62a of the Act from 12th July, 2003 Postal law (i.e. Journal of Laws 2008, No. 189, pos. 1159).
18. Civil law disagreement between Ordering party or Recipient and DPD can be also terminated in the effect of proceedings in the arbitrary consumer court at the President of UKE acting on the base of rules defined in article 110 of the Act from 16th July, 2004 Telecommunication law (Journal of Laws 2004, No. 171, pos. 1800)
CHAPTER 5. PAYMENT CONDITIONS
1.Contractor calculates the fee for all services ordered by Ordering party, in accordance with the present pricelist of Contractor.
2.Payment is made in advance by means of a credit card or quick transfers dotpay.pl Or from PrePaid account supplied earlier with the transfer to the account of Contractor.
3.Each time putting an order means acceptance of the present pricelist and regulations.
4.Present pricelist is available for Ordering party after log-in in the portal 4logis.pl
5.Contractor has the right to change the pricelist at any time.
CHAPTER 6. PERSONAL DATA PROTECTION
1.Ordering party agrees to process His personal data by Contractor and its transfer to Carrier or other parties within the scope necessary for proper fulfilment of the services.
2.Personal data of Ordering party is protected by Contractor and can be used by Him and other authorized subjects for marketing purposes on the base of the Act on Protection of Personal Data dated 29.08.1997. Ordering party has the right to look into His data, their correction or deletion by means of Transaction System available after log-in on the page https://paczka.4logis.pl
CHAPTER 7. FINAL PROVISIONS
1. Regulations are valid from 1st October 2009.
2. Regulations can be changed at any time by Contractor.
